Privacy Policy

Resolv ("we", "us") provides an AI-powered IT support platform to business customers. Our customers are companies; the people who use Resolv are typically their employees. We are based in Dubai, United Arab Emirates.

For data our business customers put into the platform (conversations, runbooks, tickets), the customer is the data controller and Resolv acts as a processor on their instructions. For data about visitors to this website and prospective customers, Resolv is the controller.

Account and contact data: names, work email addresses, phone numbers, company details — provided when you sign up, request a quote, or are invited by your employer.

Service content: support conversations, tickets, uploaded documents and runbooks, asset and configuration records your company chooses to store in Resolv.

Usage and technical data: log records, request identifiers, device and browser information, and security events — collected to operate and secure the service.

We do not intentionally collect special-category personal data. Personally identifiable information appearing in logs (such as Emirates ID numbers, phone numbers or passport numbers) is automatically redacted before storage.

To provide the service: resolving support requests, running AI agents against your company’s knowledge, and maintaining the audit trail.

To secure the service: authentication, rate limiting, abuse and fraud prevention, incident investigation.

To improve the service: aggregate, de-identified analytics. Customer content is not used to train foundation AI models.

To communicate: service notices, responses to your enquiries, and — only where permitted — product updates you can opt out of.

Support conversations are processed by AI models from our listed subprocessors under agreements that prohibit training on your content. AI actions in your environment are policy-gated, and sensitive actions require human approval by your company.

Every AI action is recorded in your company’s append-only audit trail.

We share data only with the subprocessors listed on our Security page, each bound by a data-processing agreement; with your company (which controls its own tenant’s data); and where required by law. We do not sell personal data.

Service content is retained while your company’s subscription is active. On termination, the company may export its data; we delete tenant data after a wind-down period, except records we must retain by law. Audit trails are retained for the period agreed in the customer contract.

Subject to UAE Federal Decree-Law No. 45 of 2021 (PDPL) and other applicable law, you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. Employees of our customers should direct requests to their employer, the controller; we support the controller in fulfilling them.

Contact: hello@resolv.so. We respond within the timelines required by applicable law.

We will update this policy as the service evolves and note the date of the latest revision above. Material changes will be announced to customers before they take effect.