Terms of Service

Resolv provides an AI-powered IT support platform: AI agents that answer and act on IT requests, ticketing and workspace tooling, knowledge management, analytics, and related APIs, as described in the applicable order form.

Customers are responsible for their users, their credentials, and the accuracy of the knowledge they upload. Users must not attempt to breach tenant isolation, probe or overload the service, misuse the AI to generate unlawful content, or upload content they have no right to share.

AI-generated answers and actions are produced from the customer’s own knowledge base and configured policies. The customer controls which actions require human approval. AI outputs may be imperfect; for sensitive operations the customer should keep human approval enabled. Resolv is not liable for actions the customer’s administrators approve.

Fees are set out in the order form, billed in AED with applicable UAE VAT. AI usage is subject to the spend caps configured for the customer’s account; Resolv will not exceed a cap without agreement.

The customer owns its content. Resolv processes it as described in the Privacy Policy and the data-processing addendum. On termination the customer may export its data.

Service levels, support hours and uptime commitments are those stated in the applicable order form or service-level addendum.

To the extent permitted by law, neither party is liable for indirect or consequential loss, and each party’s aggregate liability is capped at the fees paid in the twelve months before the claim — except for breaches of confidentiality, data-protection obligations, or wilful misconduct.

The agreement runs for the term in the order form and renews as stated there. Either party may terminate for material breach that is not cured within thirty days of notice.

These terms are governed by the laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the courts of Dubai, unless the order form specifies otherwise.