About Resolv
The unglamorous part of every company, taken seriously.
Built in Dubai by people who have reset a password at midnight for a CEO boarding a flight. We are building Resolv so that call never has to happen — for us, and for every company that can’t justify a full IT department.
Where we’re built
Dubai
UAE and Gulf companies first — from twenty-person firms to regulated enterprises and government entities.
What we cover
IT, run by AI
Help desk to change management: specialist agents resolve the routine, humans approve what matters, everything is audited.
How we operate
Founder-led
Working directly with a small group of early partners ahead of general availability.
Story
We didn’t set out to build a helpdesk.
We set out to stop being the helpdesk. The product was the side-effect.
The trigger was familiar to anyone who has been “the IT person” at a growing company: a hundred small requests a week — passwords, Wi-Fi, licences, a laptop for Monday’s new joiner — burying the two problems that actually mattered.
We tried the ticketing tools. They were excellent at organising the queue and terrible at emptying it. We tried the chatbots. They deflected tickets instead of resolving them, and staff learned to type “agent” three times to get past the bot.
None of them worked like an actual IT department: pick everything up, resolve most of it, and escalate the rest to someone with more context — not to a dead end.
So we are building Resolv. AI agents structured like a real IT team — front line, specialists, and a human with the final say — grounded in each company’s own runbooks, in Arabic and English, with every action on the record.
We are working with a small group of early partners ahead of general availability. If that sounds like your company, get in touch.
Mission
Make company IT boringly reliable.
Requests resolved in minutes, joiners ready on day one, leavers revoked on time, and an audit trail that answers every question — without IT taking over anyone’s week.
Principles
Four rules we don’t bend on.
How we make product decisions when the obvious answer would compromise the customer.
Plain language over jargon.
“Your VPN access expired — I’ve sent a new link” beats “authentication credential timeout”. Every message passes the read-it-to-your-mum test, in Arabic and English.
The AI is governed, not trusted.
Policy decides what agents may do unaided. Sensitive changes wait for a person. Every action lands in an append-only audit trail.
Escalation ends with a human.
No dead ends, no “please rephrase”. When the AI reaches its limit, a person gets the full story — transcript, attempts, recommended fix.
Grounded before clever.
An answer that cites your runbook beats a clever guess. When Resolv doesn’t know, it says so — and that gap becomes the next runbook.
Where to find us
Resolv · Dubai, United Arab Emirates
Want to help shape it?
We are onboarding a small cohort of early partners. If you run IT for a UAE company — or you are the person who ended up with IT — get in touch.
Live in days · Nothing to install · Every action audited