The Resolv platform
A complete ITSM and AI-operations platform: specialist agents, every channel your staff use, ticketing, assets, change management and analytics — engineered to enterprise DevOps standards, and simple enough for anyone to use.
21
platform capabilities
3
editions — SME to Government
2
languages, native RTL
1
audit trail under it all
The AI core
An orchestrator plans every request and routes it to the right specialist agent — each with its own tools, its own knowledge domain, and defined authority. Plain answers on the surface; structured, auditable reasoning underneath.
Picks up every request, resolves the everyday majority, routes the rest.
Accounts, groups, resets and revocations — identity handled properly.
Mailboxes, licences, sharing and tenant hygiene, end to end.
Reads the logs, checks disks and services, proposes the fix.
Documents every fix and drafts the root-cause analysis nobody had time to write.
New specialists join the team as the platform grows — same orchestration, same guardrails.
All features
Everything below ships in a single platform — no add-on maze. Statuses are honest: what runs today, what is in development, and what belongs to the Ops Platform Edition.
The front line. Every request picked up the moment it arrives, triaged, and — for the routine majority — resolved on the spot from your runbooks and environment.
No queue, no business hours. First answer in seconds.
Category, priority, language and sentiment on every request.
From your knowledge — when it doesn’t know, it says so.
What it can’t fix moves up with the full story attached.
An orchestrator routes work to specialists — Active Directory, Microsoft 365, device diagnostics, documentation & RCA — each with its own tools, knowledge domain and defined authority.
Each agent can only do what its role allows. Nothing more.
Identity questions go to the identity expert, not a generalist.
Agents pass typed, auditable state — never loose text.
New specialists join under the same orchestration and guardrails.
Three layers of knowledge — runbooks, documents, past resolutions — with health scoring that tells you what the AI knows and gap detection that tells you what it’s missing.
Every answer links the runbook or fix it came from.
A live score for how well-covered your environment is.
Unanswerable questions become a to-write list, automatically.
Every resolved ticket makes the next answer better.
Microsoft Teams, email, web chat and voice — plus WhatsApp — feeding one conversation layer. Arabic dialects and English, detected per message.
Same request, same context, whichever channel it came from.
A bot inside the tenant your staff already live in.
Inbound mail is parsed, triaged and answered — no forwarding rules.
Arabic and English replies, native RTL, per-message detection.
Humans and AI work the same queue. Every conversation is a first-class entity with SLA timers, ownership, and reply-back to the end user from one workspace.
AI-resolved and human-owned work, visible side by side.
Response and resolution clocks with breach alerts.
Agents answer the end user directly — on the original channel.
Transcript, attempts and a recommended fix on every escalation.
Every device and licence on record, and a structured menu of IT services staff can request — so the AI acts with context and staff stop writing freeform messages.
Devices, licences, warranties and owners in one inventory.
“My laptop is slow” resolves against the actual laptop.
Structured requests with the right approvals attached.
From order to assignment to return — nothing walks away.
Log, review, approve, schedule and close IT changes — the formal process NESA, CBUAE and DESC expect from regulated organisations, without the ceremony.
The right sign-offs, enforced — not remembered.
Every scheduled change on one timeline, conflicts visible.
Planned work communicated to staff automatically.
Who approved what, when, and what changed — permanently.
Describe a process in plain language and get a running workflow — triggers, AI steps, conditions and human approvals on a visual canvas.
A sentence becomes a canvas you can refine.
Ticket created, priority raised, schedule, webhook, sentiment.
Approval steps anywhere a person should decide.
Every execution logged, inspectable and re-runnable.
One composite score that tells leadership how IT is performing — with SLA, sentiment, cost and topic analytics underneath, and proactive outreach before staff even raise tickets.
A single number for IT health, computed continuously.
What staff actually struggle with, grouped automatically.
Where time and money go, per team and per topic.
A board-ready PDF, generated — not assembled.
The AI monitors its own quality: simulated scenario suites, hallucination detection and confidence calibration gate what reaches your staff.
Hundreds of scenarios run against every change.
Ungrounded answers caught and quarantined.
Low confidence means escalate — never guess.
Golden datasets and red-team suites, run on every release.
Your human engineers get their own AI: drafted replies, suggested fixes, conversation summaries and one-click escalation calls — assistance, with the person in charge.
A grounded draft waiting when the engineer opens the ticket.
What worked the last three times this problem appeared.
A long conversation compressed to what matters.
Escalate to a live call with the staff member instantly.
Contacts, companies and a pipeline view — synced with your CRM so every conversation knows who it’s talking to and what they’re worth to the business.
Every staff member and stakeholder, with history.
Org-level context attached to every conversation.
A kanban of relationships for account owners.
Zoho lookup during conversations; more connectors on the way.
A public knowledge portal where staff help themselves, and a status page that answers “is it down?” before anyone opens a ticket.
Branded, searchable self-service for common answers.
Live service health with incident history.
Planned maintenance and outages, announced once.
The cheapest ticket is the one never raised.
Your logo, your colours, your bot’s name. Staff experience their company’s IT department — Resolv is the engine underneath.
Logos, colours and tone across chat, portal and email.
Your bot, your name — in Arabic and English.
Monthly reports carry your identity, not ours.
Every tenant styled and configured independently.
SLA policies with live timers and breach alerts — plus an AI that watches for trouble and reaches out before staff raise tickets.
Response and resolution targets per priority and team.
Warnings before the clock runs out, not after.
Emerging issues spotted from patterns, not complaints.
What happened overnight and what needs attention, daily.
AED billing with UAE VAT handled correctly — and something rarer: every AI call metered, costed and capped per company.
5% VAT, TRN on every invoice, Stripe subscriptions.
Every model call metered — you see what AI actually costs.
Hard monthly caps per company. No surprise bills.
Consumption visible per tenant, per feature, per month.
A versioned REST API, webhooks, and connectors into the systems you already run — Microsoft 365, Entra ID, Jira, Zoho, RMM tooling.
Tickets, conversations and knowledge, programmable.
HMAC-verified events into your own systems.
M365, Entra ID, Jira, Zoho — read and act, both ways.
Per-company AES-256-GCM; never exposed to the model.
Long-term organisational memory: entities, relationships and history linked in a knowledge graph, so agents reason over your organisation — not just the current message.
People, devices, systems and their relationships, linked.
Short-term memory scoped to each conversation.
“Third laptop complaint from finance this week” is a signal.
Memory never crosses company boundaries.
Every pending AI action in one governed queue — with a policy engine that decides what agents may do unaided, what needs sign-off, and what is forbidden.
Every pending action, one place, one click to decide.
Authority defined per agent, per action, per environment.
Routine actions flow; sensitive ones wait for a person.
Who approved, who denied, and why — recorded forever.
A curated library of workflow templates and connector packs — install proven automations in one click instead of building from scratch.
Onboarding, offboarding, access reviews — pre-built.
Deploy a template, then tune it to your environment.
Bundled integrations for common stacks.
Every template reviewed before it reaches the library.
The enterprise/government cockpit: incident center, investigation workspace, per-agent workspaces and the full admin console — deployable inside your own perimeter.
Detection to post-mortem in one governed flow.
Deep-dive tooling for the hard problems.
Kubernetes + Terraform, in your data centre or sovereign cloud.
IAM, isolation, threat model and compliance frameworks.
Built for two
Plain language on the surface for every employee. Operator-grade depth underneath for the people responsible.
For your staff
No portal training, no ticket forms, no jargon. Staff describe the problem in their own words, in Arabic or English, on the channel they already use.
For the IT team
A unified inbox, formal change control, a real API and an audit trail that survives scrutiny — the operator tooling an IT pro expects.
Who it serves
The same AI core and the same suite — packaged for how much control, compliance and infrastructure you need.
For companies without a big IT team: Resolv is the help desk, the engineer and the paperwork.
For IT organisations that need depth, control and compliance on top of speed.
The Ops Platform Edition: the full system, deployed and governed on your terms.
The engine room
You don’t need to know what Kubernetes is to use Resolv. Your platform team will be glad it’s there.
Every module scales and fails independently — one slow part never takes the rest down.
Infrastructure defined as code — rebuilt identically in any region, or in your own data centre.
We measure our reliability the way we measure yours — and publish the status.
Replicated, backed up, rehearsed. Recovery is a runbook, not a scramble.
Golden datasets, hallucination detection and adversarial tests gate every release.
The record of what happened cannot be edited — by us, by you, or by the AI.
This page shows the full platform scope. Availability varies by edition and rollout stage — ask us for the current status of any capability.
A 30-minute demo on your actual scenarios. No commitment.
Live in days · Nothing to install · Every action audited