Onboarding is an IT problem before it is an HR problem
A new starter’s first day is decided a week earlier — by whether accounts, licences and hardware actually got provisioned.
HR owns the offer letter, the welcome lunch and the org chart. But whether a new starter can actually work on day one is decided somewhere else entirely: in the string of IT tasks that had to happen the week before.
An account. A mailbox. A licence. A laptop that arrived on time. Access to the four systems their team lives in — and none of the ones it doesn’t. Each item is small. Together they are the difference between a first day and a lost week.
Why it keeps breaking
Onboarding fails not because it is hard but because it is distributed. The checklist lives in someone’s head, the request arrives late, and every step needs a different admin panel. Offboarding is worse — nobody chases access that should have been removed, because nothing visibly breaks when it isn’t.
That last part deserves repeating: a missed onboarding step announces itself on day one. A missed offboarding step stays silent until it becomes a security finding.
Run it end to end
This is the first workflow we hand to Resolv at every company, because it is the perfect shape for an AI-run process: repetitive, checklist-driven, spread across systems, and unforgiving of gaps. The agent works the checklist, the audit trail records every step, and access that should end — ends on time.
Day one, done. Last day, clean.